• When do you ship upon ordering?

Once your order is confirmed, delivery may take up to 3 business days. A tracking number will be emailed to you. Please note that orders placed around or during public holidays may take longer to process and ship.

• What are the international shipping options?

Carrier-calculated rates will apply based on your destination. We recommend economy shipping method.

Delivery may take up to 2 weeks, depending on local and international customs clearance.

A tracking number will be emailed to you once your order has shipped.

Orders are shipped only on business days.

• Where do you currently deliver?

At the moment, we only deliver to US, Canada, Australia, New Zealand, Indonesia, Philippines, Singapore, United Kingdom and Brunei.

• Which countries will you deliver to in the future?

In the near future, we will expand shipping to the following countries:
France, Hong Kong, Japan, Kuwait, Malaysia, Qatar, South Korea, Switzerland, Thailand, United Arab Emirates, and Vietnam.

• Do you deliver on weekends or public holidays?

No, deliveries are only made on business days (Monday to Friday, excluding weekends and public holidays).

• How will I know when my order has shipped?

You will receive an email confirmation with a tracking number once your order has been processed and shipped.

• Why might my delivery take longer than expected?

Delays may occur due to:

Public holidays (local or international)

Customs clearance for international shipments

High order volumes during peak seasons

• Can I change my shipping address after placing an order?

If your order has not yet been shipped, please contact us as soon as possible. Once an order is dispatched, we are unable to change the delivery address.